Professional Membership

This Professional Membership is for Seasoned managers that are interested in building new skills and developing fresh leadership perspectives.

The Professional Membership is designed Mid-Level Professionals who hold leadership positions in their organizations and wish to further develop their leadership skills. They represent: Regional Managers, Operations Managers, Human Resource Managers, Equipment Managers, Project Managers in IT, Health, Admin Managers and frontline Supervisors.

In this professional membership, you’ll learn expert skills to engage staff and increase their productivity. It benefits mid-career leaders who supervise employees or manage team performance, including department supervisors in business and government, office managers, business administrators, team leaders, regional supervisors, plant and production managers, frontline managers, and HR.

As a member, the certification exam will certify that you are able to mobilize high-performing teams, resolve conflicts among teams, meet the challenges and opportunities facing their own organization.

WHAT OUR MEMBERSHIP WILL DO FOR YOU

Expand your workplace leadership journey with in-depth courses.
Access 10 Workplace Leadership Certification Courses, Assessment and Exams.
Connect with thought leaders within our elite community.
Access to our Monthly Webinar with industry leaders.
Free Workplace Leadership Book for mid-level managers.
Feature in our public Fellows Directory- Your picture and professional profile will be published on our website.
Membership Discount to attend the Workplace Leadership Conference every year.

OUR FACULTY

Dr. Jamie Pajoel

Facilitator

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Jenny Barkan

Facilitator

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Ayo Owodunni MBET

Facilitator

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Jackie Lauer

Facilitator

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Dr. Ayo Adeyemi

Facilitator

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Colleen James

Facilitator

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Val Shah

Facilitator

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COURSE OUTLINE

Workplace Diversity, Equity and Inclusion

COURSE DESCRIPTION

The world is diverse; it is made up of people who have different backgrounds, traditions, and beliefs. Diversity, equity, and inclusion (DEI) creates a culture where every individual is acknowledged and supported, regardless of their differing background. It helps us to recognize the value in diverse voices, as well as other individual differences, such as gender, race, religion, ethnicity, or sexual orientation. Ultimately, a diverse workplace will lead to better innovation and success. Through inclusive language and leadership, everyone is encouraged to evolve both personally and professionally.

Many organizations are working towards fostering a workplace culture that is committed to DEI practices and ensuring that every voice is heard. The Diversity, Equity, and Inclusion course will provide participants with the tools to recognize social biases, respond to microaggressions, as well as provide resources to create a safe and welcoming work environment. With strong team commitment and courage, we can create a sense of belonging for everyone.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: Introduction to Diversity, Equity, and Inclusion

Defining Diversity, Equity, and Inclusion
Classifications of Diversity
Components of Inclusion
Role of DEI in Organizations
Equity vs. Equality
Practical Illustration
Module Two: Review Questions

Module Two: Dimensions of Diversity (I)

Racial Diversity
Ethnic Diversity
Ability Diversity
Gender Diversity
Age Diversity
Practical Illustration
Module Three: Review Questions

Module Three: Dimensions of Diversity (II)

Religious Diversity
Sexual Orientation
Cultural Diversity
Socioeconomic Diversity
Parental and Marital Status
Practical Illustration
Module Four: Review Questions

Module Four: Breaking Down Social Biases

Unconscious Bias
Stereotypes
Prejudice
Discrimination
Harassment
Practical Illustration
Module Five: Review Questions

Module Five: Addressing Microaggressions

Defining Microaggressions
The Categories
Types of Microaggressions
The Harmful Effects
Responding to Microaggressions
Practical Illustration
Module Six: Review Questions

Module Six: Communication Strategies

Communication Barriers
Verbal Communication Skills
Nonverbal Communication Skills
Implementing Inclusive Language
Active Listening
Practical Illustration
Module Seven: Review Questions

Module Seven: Inclusive Leadership

Visible Commitment
Effective Collaboration
Awareness of Bias
Curiosity of Others
Cultural Intelligence
Practical Illustration
Module Eight: Review Questions

Module Eight: Prioritizing DEI in the Workplace

Inclusive Recruiting and Hiring
Providing Resources and Accessibility
Practice Allyship
Supporting Gender Identity
Regular Check-Ins
Practical Illustration
Module Nine: Review Questions

Module Nine: Workplace Culture and Policies

Writing a DEI Statement
Zero-Tolerance Policy
Handling Discrimination Complaints
Equal Employment Opportunity
Recognizing Holidays and Celebrations
Practical Illustration
Module Ten: Review Questions

Module Ten: Encouraging Respect and Belonging

Sensitivity Training
Ensuring Safe Spaces
Applying Emotional Intelligence
Intentional Inclusion
Expressing Appreciation
Practical Illustration
Module Eleven: Review Questions

Wrapping Up

Lessons Learned

Building a High Performing Team

Supervising Others

COURSE DESCRIPTION

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

The Supervising Others workshop will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: Setting Expectations

Defining the Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting Expectations in Writing

Module Two: Setting Goals

Understanding Cascading Goals
The SMART Way
Helping Others Set Goals

Module Three: Assigning Work

General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach

Module Four: Degrees of Delegation

Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence

Module Five: Implementing Delegation

Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation

Module Six: Providing Feedback

Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback

Module Seven: Managing Your Time

The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday

Module Eight: Resolving Conflict

Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team

Module Nine: Tips for Special Situations

What to Do If You’ve Been Promoted from within the Team
What to Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team

Module Ten: A Survival Guide for the New Supervisor

Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!

Wrapping Up

Lessons Learned

Managing Generation Gaps at Work

COURSE DESCRIPTION

While having various cultures in one workplace can present communication problems and conflicts, the benefits of such a variety in the workplace outweigh it. The workplace can present challenges to management in terms of handling the different generations present. As older workers delay retiring and younger workers are entering the workforce, the work environment has become a patchwork of varying perspectives and experiences, all valuable to say the least.

The Generation Gaps workshop will help participants understand the various generations present at work. Both the young and older worker will have ideas and suggestions to offer, which will help the organization thrive in the marketplace. Learning how to deal with the Generation Gaps at work will help you become a better manager or co-worker.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: History

What Generations Exist in the Workplace
What Defines a Generation?
What This Means In Our Workplace?
Case Study

Module Two: Traditionalist

Their Background
Their Characters
Their Working Style
Case Study

Module Three: Baby Boomers

Their Background
Their Characters
Their Working Style
Case Study

Module Four: Generation X”s

Their Background
Their Characters
Their Working Style
Case Study

Module Five: Generation Y”s (Millennial)

Their Background
Their Characters
Their Working Style
Case Study

Module Six: Generation Z

Their Background
Their Characters
Their Working Style
Case Study

Module Seven: Differentiations Between

Background
Attitude
Working Style
Life Experience
Case Study

Module Eight: Finding Common Ground

Adopting A Communication Style
Creating An Affinity Group
Sharing Knowledge
Case Study

Module Nine: Conflict Management (I)

Younger Bosses Managing Older Workers
Avoid Turnover with a Retention Plan
Breaking Down the Stereotypes
Case Study

Module Ten: Conflict Management (II)

Embrace The Hot Zone
Treat Each Other As A Peer
Create a Succession Plan
Case Study

Wrapping Up

Lessons Learned

Delivering Constructive Criticism

COURSE DESCRIPTION

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your participants will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: When Should Feedback Occur?

Repeated Events or Behavior
Breach”s in Company Policy
When Informal Feedback has not Worked
Immediately After the Occurrence
Case Study

Module Two: Preparing and Planning

Gather Facts on the Issue
Practice Your Tone
Create an Action Plan
Keep Written Records
Case Study

Module Three: Choosing a Time and Place

Check the Ego at the Door
Criticize in Private, Praise in Public
It Has to be Face to Face
Create a Safe Atmosphere
Case Study

Module Four: During the Session (I)

The Feedback Sandwich
Monitor Body Language
Check for Understanding
Practice Active Listening
Case Study

Module Five: During the Session (II)

Set Goals
Be Collaborative
Ask for a Self-Assessment
Keep Emotions in Check
Case Study

Module Six: Setting Goals

SMART Goals
The Three P”s
Ask for Their Input
Be as Specific as Possible
Case Study

Module Seven: Diffusing Anger or Negative Emotions

Choose the Correct Words
Stay on Topic
Empathize
Try to Avoid “You Messages”
Case Study

Module Eight: What Not to Do

Attacking or Blaming
Not Giving Them a Chance to Speak
Talking Down
Becoming Emotional
Case Study

Module Nine: After the Session (I)

Set a Follow-up Meeting
Make your Self Available
Be Very Specific with the Instructions
Provide Support and Resources
Case Study

Module Ten: After the Session (II)

Focus on the Future
Measuring Results
Was the Action Plan Followed?
If Improvement is not Seen, Then What?
Case Study

Wrapping Up

Lessons Learned

Conflict Resolution in the Workplace

COURSE DESCRIPTION

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: An Introduction to Conflict Resolution

What is Conflict?
What is Conflict Resolution?
Understanding the Conflict Resolution Process

Module Two: The Thomas-Kilmann Instrument

Collaborating
Competing
Compromising
Accommodating
Avoiding

Module Three: Creating an Effective Atmosphere

Neutralizing Emotions
Setting Ground Rules
Choosing the Time and Place

Module Four: Creating Mutual Understanding

What Do I Want?
What Do They Want?
What Do We Want?

Module Five: Focusing on Individual Needs

Finding Common Ground
Building Positive Energy and Goodwill
Strengthening Your Partnership

Module Six: Getting to the Root Cause

Examining Root Causes
Creating a Cause-and-Effect Diagram
The Importance of Forgiveness
Identifying the Benefits of Resolution

Module Seven: Generating Options

Generate, Don”t Evaluate
Creating Mutual Gain Options and Multiple Option Solutions
Digging Deeper into Your Options

Module Eight: Building a Solution

Creating Criteria
Creating a Shortlist
Choosing a Solutions
Building a Plan

Module Nine: The Short Version of the Process

Evaluating the Situation
Choosing Your Steps
Creating an Action Plan
Using Individual Process Steps

Module Ten: Additional Tools

Stress and Anger Management Techniques
The Agreement Frame
Asking Open Questions

Wrapping Up

Lessons Learned

Servant Leadership

COURSE DESCRIPTION

Servant leadership can seem like a contradicting term, but it is becoming a very popular tool in many businesses. Servant leadership is a philosophy that involves focusing on others, on their success, and in turn to build better relationships that benefit both manager and employee. Servant leadership shows that managers can be great leaders while boosting their employee’s confidence and further their success at the same time.

With our Servant Leadership workshop your participants will focus on the growth and development of their employees and ensuring their success. In doing so, the leader succeeds when their employees do. With a business team, servant leadership can not only help employees achieve and grow, but it can also benefit their leaders and the company as a whole.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: What is Servant Leadership?

A Desire to Serve
Knowing to Share the Power
Putting Others First
Helping Employees Grow
Case Study
Module Two: Review Questions

Module Two: Leadership Practices

Democratic Leadership Style
Laissez-Faire Style
Leading by Example
Path-Goal Theory
Case Study
Module Three: Review Questions

Module Three: Share the Power

Being Empathetic
Learn to Delegate
Their Success is Your Success
Know When to Step In
Case Study
Module Four: Review Questions

Module Four: Characteristics of a Servant Leader

Listening Skills
Persuasive Powers
Recognizes Opportunities
Relates to Employees
Case Study
Module Five: Review Questions

Module Five: Barriers to Servant Leadership

Excessive Criticism
Doing Everything Yourself
Sitting on the Sidelines
Demanding from Employees
Case Study
Module Six: Review Questions

Module Six: Building a Team Community

Identify the Group Needs
Complement Member Skills
Create Group Goals
Encourage Communication
Case Study
Module Seven: Review Questions

Module Seven: Be a Motivator

Make it Challenging
Provide Resources
Ask for Employee Input
Offer Incentives
Case Study
Module Eight: Review Questions

Module Eight: Be a Mentor

Establish Goals
Know When to Praise or Criticize
Create a Supportive Environment
Create an Open Door Policy
Case Study
Module Nine: Review Questions

Module Nine: Training Future Leaders

Offer Guidance and Advice
Identify Their Skill Sets
Methods of Feedback
Establish Long Term Goals
Case Study
Module Ten: Review Questions

Module Ten: Self-Reflection

Keep a Journal
Identify Your Strengths and Weaknesses
Identify Your Needs
Creating Your Own Goals
Case Study
Module Eleven: Review Questions

Wrapping Up

Lessons Learned

Communication Strategies

Developing Emotional Intelligence

COURSE DESCRIPTION

Taking control over the emotions that shape our lives can have powerful effects. Emotional intelligence (EI) is the ability to recognize and manage our emotions, behaviors, and impulses, as well as apply this knowledge to the world around us. It encourages self-awareness, internal motivation, and the exploration of diverse perspectives. Through effective and authentic communication, emotional intelligence will create positive relationships within any organization.

Emotional intelligence is a skill that can be developed, in which these skills will help you to maximize your personal and professional success. The Developing Emotional Intelligence course will provide participants with the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. With emotional intelligence, you can build a happy and prosperous life.

COURSE OUTLINE

Getting Started

Course Objectives

Module One: Introduction to Emotional Intelligence

Defining Emotional Intelligence
The Importance of EI
Who Needs IWhat Are Emotions?
EQ vs. IQ
Practical Illustration

Module Two: The Components of EI

Self-Management
Self-Awareness
Social Skills
Internal Motivation
Empathy
Practical Illustration
Module Three: Review Questions

Module Three: Tools to Gain Control

Journaling
Meditation and Mindfulness
Identifying Emotional Triggers
Breathing Techniques
Taking a Break
Practical Illustration

Module Four: Verbal Communication Skills

Active Listening
Asking Questions
Consider Your Audience
Choosing Your Words
Be Authentic
Practical Illustration

Module Five: Nonverbal Communication Skills

Body Language
Tone Matters
Facial Expressions
Eye Con
Distance and Personal Space
Practical Illustration

Module Six: Managing Relationships With Others

Building Rapport
Respond, Don’t React
Show Gratitude
Finding Common Ground
Setting Boundaries
Practical Illustration

Module Seven: Overcoming Obstacles

Recognizing and Admitting Failure
Disagreeing Constructively
Staying Cool Under Pressure
Be Open to Perspectives
The Power of Forgiveness
Practical Illustration

Module Eight: Application to Business Practices

Working as a Team
Setting Business Goals
Interviewing for Successful Hires
Giving and Receiving Feedback
Customer Experience and Rapport
Practical Illustration

Module Nine: Benefits of Being Emotionally Aware

Strong Interpersonal Relationships
Able to Manage Change
Reduced Stress and Anxiety
Improved Decision Making
Boosts Employee Morale
Practical Illustration

Module Ten: Making an Impact

Creating a Powerful First Impression
Maintaining Your Composure
Inspiring Leadership
Gaining Self-Confidence
Patience and Practice
Practical Illustration
Module Eleven: Review Questions

Wrapping Up

Lessons Learned

Coaching and Mentoring Skills for Managers

COURSE DESCRIPTION

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude, and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching and Mentoring focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

COURSE OUTLINES

Getting Started

Course Objectives

Module One: Defining Coaching and Mentoring

What is Coaching?
What is Mentoring?
Introducing the GROW Model

Module Two: Setting Goals

Goals in the context of GROW
Identifying Appropriate Goal Areas
Setting SMART Goals

Module Three: Understanding the Reality

Getting a Picture of Where You Are
Identifying Obstacles
Exploring the Past

Module Four: Developing Options

Identifying Paths
Choosing Your Final Approach
Structuring a Plan

Module Five: Wrapping it All Up

Creating the Final Plan
Identifying the First Step
Getting Motivated

Module Six: The Importance of Trust

What is Trust?
Trust and Coaching
Building Trust

Module Seven: Providing Feedback

The Feedback Sandwich
Providing Constructive Criticism
Encouraging Growth and Development

Module Eight: Overcoming Roadblocks

Common Obstacles
Re-Evaluating Goals
Focusing on Progress

Module Nine: Reaching the End

How to Know When You”ve Achieved Success
Transitioning the Coachee
Wrapping it All Up

Module Ten: How Mentoring Differs from Coaching

The Basic Differences
Blending the Two Models
Adapting the GROW Model for Mentoring
Focusing on the Relationship

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

OUR METHODOLOGY

We subscribe to the use of very practical and experiential learning methods. A rigid yet rewarding method of learning is adopted in designing and planning our events. Participants should anticipate a mindset stretch, a shift in their belief system, and immediate application to real circumstances.

Interactive

Highly interactive blend of informal lectures, exercises, case study and videos.

Practical

Our courses designed to address practical day-to-day reality.

Exercises and Exams

Leaning will be enhanced through active involvement in exercises followed by exams.

FAQS

Who should take this program?

This program has been designed for seasoned managers that are interested in building new skills and developing fresh leadership perspectives.

What will you learn?

This program has been designed Mid-Level Professionals who hold leadership positions in their organizations and wish to further develop their leadership skills. They represent: Regional Managers, Operations Managers, Human Resource Managers, Equipment Managers, Project Managers in IT, Health, Admin Managers and frontline Supervisors.

Do I need to enroll in this program before I'm able to take courses?

Yes.

Do you offer this program online?

The program entirely live virtual.

I need to miss part of my course. What should I do?

If you are unable to attend due to extenuating circumstances, we recommend submitting an appeal to [email protected] explaining the reason. Participants may then transfer to another class where they will be required to attend the entire course on the new dates.

Are course manuals included in the tuition fees?

They are supplied when you attend class.

I want to take a course with my team, is this possible?

Yes! We offer customized contract training for workplaces. Courses can be just like the tuition courses we offer or can be customized based on your client needs. For more information, please contact [email protected]

PROGRAMME DETAILS

6 Weeks, including onboarding, Classes, Exams

5-6 hours per week,
entirely online

Courses Modules released
weekly

Flexible payment options
available

ADMISSION REQUIREMENTS

The Professional Certificate Workplace Leadership – PCWL courses is open to professionals with 2 years – 4 years’ experience in workplace leadership.

ONLINE COURSES

Your course will begin with an Orientation module that allows you to set yourself up for success by introducing the course agenda or schedule, and how to access the course content, discussion boards and virtual classroom. We highly suggest working through this prior to starting the course to ensure that your technology is working, and you know what times you need to set aside for your live sessions.

Your course days will be divided up into blocks where you are working through self-access materials like reading articles, watching videos, or doing knowledge-checking activities. Then other times of the day, you will meet live in your virtual classroom with your instructor and fellow classmates. During this time, you will listen to keynotes, participate in discussions and do group work in breakout rooms.

Our online courses are filled with rich content that will keep you occupied for the entire day, so it is best to plan your schedule accordingly! These courses are not a direct replica of our in-person courses, but have been designed and developed to deliver key concepts and provide you with a strong foundation in three critical competencies.

TUITION & FEES

The tuition is $1,997

COURSE MANUALS

Course manuals are supplied when you attend class.

HOW TO APPLY

To apply for this Professional Membership, simply click on the button below.

CLICK TO APPLY FOR PROFESSIONAL MEMBERSHIP

Professional Membership

WHAT OUR MEMBERSHIP WILL DO FOR YOU

OUR FACULTY

Dr. Jamie Pajoel

Jenny Barkan

Ayo Owodunni MBET

Jackie Lauer

Dr. Ayo Adeyemi

Colleen James

Val Shah

COURSE OUTLINE

Workplace Diversity, Equity and Inclusion

COURSE DESCRIPTION

COURSE OUTLINE

Building a High Performing Team

COURSE DESCRIPTION

COURSE OUTLINE

Supervising Others

COURSE DESCRIPTION

COURSE OUTLINE

Managing Generation Gaps at Work

COURSE DESCRIPTION

COURSE OUTLINES

Delivering Constructive Criticism

COURSE DESCRIPTION

COURSE OUTLINES

Conflict Resolution in the Workplace

COURSE DESCRIPTION

COURSE OUTLINES

Servant Leadership

COURSE DESCRIPTION

COURSE OUTLINE

Communication Strategies

COURSE DESCRIPTION

COURSE OUTLINE

Developing Emotional Intelligence

COURSE DESCRIPTION

COURSE OUTLINE

Coaching and Mentoring Skills for Managers

COURSE DESCRIPTION

COURSE OUTLINES

OUR METHODOLOGY

Interactive

Practical

Exercises and Exams

FAQS

Who should take this program?

What will you learn?

Do I need to enroll in this program before I'm able to take courses?

Do you offer this program online?

I need to miss part of my course. What should I do?

Are course manuals included in the tuition fees?

I want to take a course with my team, is this possible?

PROGRAMME DETAILS

ADMISSION REQUIREMENTS

ONLINE COURSES

TUITION & FEES

COURSE MANUALS

HOW TO APPLY

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