PCWL Assessment Step 1 of 10 10% PCWL AssessmentEnter your name and email to start your FREE WORKPLACE LEADERSHIP ASSESSMENTName(Required) Email(Required) BUILDING A HIGH PERFORMING TEAMWhat happens when the team is not balanced?(Required) Negativity Few roles Conflict All of the above What type of team works together in a department?(Required) Functional Cross-functional Self-managing All of the above COMMUNICATION STRATEGIESWhich of the following areas is affected by communication?(Required) Productivity Ability to solve problems Relationships with others All of the above Which of the following is NOT a factor of communication?(Required) Written Counselling Spoken Non-spoken DELIVERING CONSTRUCTIVE CRITICISMHow can a manager be sure if a behavior is being repeated or a one-time occurrence?(Required) Assume it will happen again Monitor the employee to see if the behavior keeps happening Ask one of their coworkers if they’ve done it before Ignore the problem until it happens again What can happen if a breach of policy is not addressed?(Required) The employee will normally change on their own Other employees can be affected by the incident Managers can become immune to the problem Other employees will begin to ignore them SUPERVISING OTHERSWhen assigning tasks to employees, one should:(Required) Allow them to have a say in the process Do it alone and expect them to accept your decision Allow them to have a say in the way the task is performed Both a and c If a task has important financial implications, one should:(Required) Delegate to an employee and let them do it on their own Supervise them completely Ignore the results of the task Leave the results up to the employee DIVERSITY, EQUITY, AND INCLUSIONWhich of the following is not a defining aspect for equity?(Required) Creating fair access and respectful treatment People are treated according to individual needs Everyone is treated the same It is a process that can result in equality Which of the following is a component that will help to build a foundation of inclusion?(Required) Having a voice Learning and developing Access to resources All of the above How can socioeconomic diversity benefit the workplace?(Required) It will encourage conversations and learning experiences amongst the team It will increase innovation and help to reach a wider range of audiences It provides different attitudes and ideas towards various factors of life All of the above COACHING AND MENTORING SKILLS FOR MANAGERSWhat is coaching?(Required) Partnering between leader and employee for the purpose of growth and goal-achieving. Tutoring or instructing a person to achieve general skills. Telling employee what goals to work on. Criticizing employee’s performance. Which of the following IS NOT among the areas you should review when taking inventory?(Required) The behaviors your employee demonstrated during the coaching progress. Your employee’s strengths. Your expectations compared to how well your employee meets or exceeds your expectations. Your employee’s speed of learning. MANAGING GENERATION GAPS AT WORKPLACEHow many different generations exist in the workplace today?(Required) Seven Two Five Three What is essential for a manager or supervisor to understand about generation gaps?(Required) The background, attitudes, and work styles of each generation That Baby Boomers are the generation that was born following World War II, generally from 1946 up to the early 1960s That it is only advisable for certain generations to be given certain projects/positions That conflict between generation gaps is best left to human resources to mediate EMOTIONAL INTELLIGENCE SKILLS FOR MANAGERSEmotional intelligence encourages us to go into autopilot mode.(Required) True False Which of the following is not one of the three key elements of emotions?(Required) Objective experience Subjective experience Physiological response Behavioral response What is self-management?(Required) Controlling impulsive behaviors, adapting to changes, following through on personal commitments, and managing our own emotions in a healthy way Recognizing the traits of oneself, including strengths, weaknesses, and behavioral patterns The focus of conflict resolution, communication, influence, and leadership Awareness and sensitivity to the needs of those around us CONFLICT RESOLUTIONTwo sales representatives arguing over who gets the latest customer is an example of what?(Required) Friendly competition Playful banter Conflict Respect There are _________ widely accepted styles of resolving conflicts.(Required) One Three Five Four
